Frequently-Asked Questions

• Call our Chicago based customer service team anytime (we’re open 24/7) at 847-792-1212
• Book online right here on our website
• Download our mobile phone app to easily book rides on the go

We use a ‘pay in advance’ system, which means there are never any hidden costs. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.

It’s ok, we understand sometimes plans change. If you cancel more than 2 hours in advance, a full refund will be issued. If canceled less than 2 hours in advance, a 50% refund or a full credit to be applied towards your next ride. No refunds will be issued if it is cancelled less than 30 minutes from the scheduled pickup time.

All found items are returned to our dispatch center at the end of each day. If you left an item behind, simply call our customer service team at 847-792-1212 for assistance.

You can easily reserve and manage multiple rides using the BriteLift mobile app or right here on our website. Using the BriteLift app you can see a list of your reserved rides. You can even see a live map with your vehicle’s location. This means you can plan your whole day with BriteLift.

If you would like to reserve a ride with a short stop along the way it’s best to call our customer service center. We’ll provide you with a custom quote including wait time on short stops.

Our vehicles accommodate between 2 to 4 additional passengers, and there is no extra charge. However, please let us know how many people will be riding with you so we can make sure the vehicle can accommodate the requested number of passengers.

Yes. Our larger vehicles can transport two wheelchairs at a time. If you would like to travel with multiple wheelchairs in one vehicle, please let our team know when reserving your ride.

Yes, we offer various customized programs to our corporate clients. Our corporate clients enjoy the same personalized service and attention our private clients receive, tailored to the specific needs of your business.

Please contact us for more information on our existing programs or to create your own BriteLift Corporate Account.

Yes, our BriteLift app offers this real-time tracking option from the time your vehicle is en-route to you, until the time you are dropped off at your destination. You will also receive this information via a text message upon request.

We will assist you in and out of our wheelchair-accessible vans. 

Whether that means assisting you into our vehicles, helping you get to your appointment, or arriving punctually after your treatment to assist you as you return home, we will provide you with a reliable door-through-door service.