FAQ

FAQ

What changes has the company made to address the coronavirus pandemic (COVID-19)?

In response to increased risks associated with the COVID-19 pandemic, BriteLift has raised standards in safety and sanitation to best provide transportation to our wheelchair community. Read More about Britelift COVID-19 Response

We understand that these individuals require reliable transportation to their regular medical appointments, testing, procedures, or any other needed destinations. BriteLift also considers the fact that underlying conditions that may exist leave patients vulnerable during this uncertain time.

  • Plastic Partition in Every Vehicle

    Reducing the risk of transmission between passengers and drivers.

  • Hand Sanitizer for Both Customer and Driver

    CDC recommends consumers use an alcohol-based hand sanitizer to combat COVID-19.

  • Supply of Masks for Both Driver and Customer

    CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain.

  • Contactless Payments, No Cash

    To best protect our drivers we are currently not accepting cash payments. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.

  • Disinfection After Every Ride, Including All Touchable Surfaces

    Our drivers are specially trained to thoroughly disinfect Britelift vehicles after each and every trip.

  • Fogging Sanitation

    Our team utilizes fogging sanitation guns to spray every vehicle and associated equipment with safe, Benefect disinfectant solutions:

    • Kills Over 99.99% of Germs
    • Virucidal (HIV-1)
    • Bactericidal (Including MRSA)
    • Fungicidal, Tuberculocidal
    • Made From Plant Extracts
    • Pleasant Aromatherapeutic Vapors
    • No Synthetic Fragrances, Dyes or Bleach
  • Driver Personal Protective Equipment (PPE)

Our drivers are provided with additional PPE including, but not limited to: gloves, gowns, or glasses.

Read More about Britelift COVID-19 Response

Can you transport power chairs and scooters?

Yes we can!! We have custom vehicles for larger powered wheelchairs and bariatric chairs. Just let our team know and we will make sure we provide you with the right vehicle.

How do I reserve my ride?

There are three ways to book your ride with BriteLift:

  • Call our Chicago based customer service team anytime (we’re open 24/7) at 847-792-1212
  • Book online right here on our website
  • Download our mobile phone app to easily book rides on the go

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How far in advance should I reserve my ride?

We recommend using one of our easy booking methods to reserve your rides at least 24 hours in advance. You can reserve multiple advance rides at once over the phone, via our mobile app or right here on our website. This means we can make sure you have a vehicle available exactly when you need it, giving you peace of mind knowing your transportation is taken care of.

However, if you have an immediate need for transportation, please give our customer service center a call at 847-792-1212 and we’ll do our best to accommodate your needs.

How can I pay for my ride?

We use a ‘pay in advance’ system, which means there are never any hidden costs. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.

What if I need to cancel my reservation?

It’s ok, we understand sometimes plans change. If you cancel more than 2 hours in advance, a full refund will be issued. If canceled less than 2 hours in advance, a 50% refund or a full credit to be applied towards your next ride. No refunds will be issued if it is cancelled less than 30 minutes from the scheduled pickup time.

What if I left something in the vehicle?

All found items are returned to our dispatch center at the end of each day. If you left an item behind, simply call our customer service team at 847-792-1212 for assistance.

How do I arrange return trips and multiple stops?

You can easily reserve and manage multiple rides using the BriteLift mobile app or right here on our website. Using the BriteLift app you can see a list of your reserved rides. You can even see a live map with your vehicle’s location. This means you can plan your whole day with BriteLift.

If you would like to reserve a ride with a short stop along the way it’s best to call our customer service center. We’ll provide you with a custom quote including wait time on short stops.

Can I ride with a friend, family or caregiver? Is there extra charge?

Our vehicles accommodate between 2 to 4 additional passengers, and there is no extra charge. However, please let us know how many people will be riding with you so we can make sure the vehicle can accommodate the requested number of passengers.

Can You Accommodate Multiple Wheelchairs?

Yes. Our larger vehicles can transport two wheelchairs at a time. If you would like to travel with multiple wheelchairs in one vehicle, please let our team know when reserving your ride.

Do you work with corporate accounts?

Yes, we offer various customized programs to our corporate clients. Our corporate clients enjoy the same personalized service and attention our private clients receive, tailored to the specific needs of your business.

Please contact us for more information on our existing programs or to create your own BriteLift Corporate Account.

Can I see my vehicle’s location prior to pick-up?

Yes, our BriteLift app offers this real-time tracking option from the time your vehicle is en-route to you, until the time you are dropped off at your destination. You will also receive this information via a text message upon request.

How will I get into the vehicle?

All BriteLift drivers are trained to assist you in and out of our wheelchair accessible vans.

Can the driver help me to the door of my destination?

At BriteLift, we won’t just meet you at the door and drop you off at your destination. All our drivers will provide you with full service.

Whether that means assisting you into our vehicle, assisting you into your appointment, or arriving punctually after your treatment to assist you throughout your return home, our drivers are more than just transportation – they’re trusted friends and companions.

Can I request a specific driver?

Yes. If you would like to request a specific driver, please call our customer service center and we’ll do our best to accommodate your request.

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Contact our friendly team to discuss where you would like to go

We’re happy to answer any questions & help you book your next ride with BriteLift

Call us 24/7 847-792-1212